Privacy

Fortnum Private Wealth (FPW) and its Principal Practices and associated entities (Fortnum Group Members) take very seriously our obligations under the Commonwealth Privacy Act (Privacy Act) to provtect your personal information. Under the Privacy Act, wea re bound by the National Privacy Principles, and its Privacy Policy, we describe how we intend to meet our privacy obligations. A copy of the FPW full Privacy policy can be accessed by following thins link: http://fortnum.com.au/privacy-policy

Complaints and Further Information

  • If you would like further information about how we handle your personal information, please send us an email to info@fortnum.com.au.
  • If you wish to make a complaint in relation to privacy, please put your concerns in writing to:
    The Compliance Manager
    Fortnum Private Wealth Pty Ltd
    PO Box 1899
    Neutral Bay NSW 2089
  • Fortnum will investigate your complaint and respond to your concerns as quickly as possible and within 45 days. 

How to contact us

  • If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaints about a breach of your privacy, or any other query relating to our Privacy Policy, contact our Privacy Officer during business hours on:

    Telephone: (02) 9954-1311;
    Mail: P.O. Box 633, North Sydney, NSW, 2059;
    Fax: (02) 9954-1809
  • You will be asked to complete a simple form setting out the details you require, and you will receive an initial response within 48 hours. We will respond to you query or complaint as soon as possible, and will try to resolve any complaint within 5 working days. If this is not possible we will contact you within that time and let you know how long we estimate that it will take to resolve your complaint. Any unresolved complaints should be referred to the Privacy Commissioner.

If you do not notify us otherwise before next dealing with us, you confirm agreement to this above on your own behalf and/or on behalf of those you represent.

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