Complaints and Further Information
- If you would like further information about how we handle your personal information, please send us an email to firstname.lastname@example.org.
- If you wish to make a complaint in relation to privacy, please put your concerns in writing to:
The Compliance Manager
Fortnum Private Wealth Pty Ltd
PO Box 1899
Neutral Bay NSW 2089
- Fortnum will investigate your complaint and respond to your concerns as quickly as possible and within 45 days.
How to contact us
Telephone: (02) 9954-1311;
Mail: P.O. Box 633, North Sydney, NSW, 2059;
Fax: (02) 9954-1809
- You will be asked to complete a simple form setting out the details you require, and you will receive an initial response within 48 hours. We will respond to you query or complaint as soon as possible, and will try to resolve any complaint within 5 working days. If this is not possible we will contact you within that time and let you know how long we estimate that it will take to resolve your complaint. Any unresolved complaints should be referred to the Privacy Commissioner.
If you do not notify us otherwise before next dealing with us, you confirm agreement to this above on your own behalf and/or on behalf of those you represent.